Quotations vs Invoices: When to Use Each

What's a Quotation?

A quotation is a non-binding price estimate sent to a customer before they commit to a purchase — common for bulk or custom orders.

What's an Invoice?

An invoice is a formal request for payment, issued once a sale is confirmed.

The Workflow in ElevenPOS

1. Create a quotation for the customer
2. If approved, convert it directly to a sales invoice with one click
3. Track quote-to-sale conversion rates in reports