গোপনীয়তা নীতি

1. Introduction

ElevenPOS ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

2. Information We Collect

We collect information you provide directly, including:

• Account information: Name, email address, phone number, company name
• Business data: Products, customers, transactions, inventory you input into the system
• Payment information: Billing details processed through secure payment gateways (we do not store card numbers)
• Usage data: Log files, IP addresses, browser type, pages visited, time spent

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and improve the ElevenPOS platform
• Process transactions and send related notifications
• Send product updates, newsletters, and promotional communications (opt-out available)
• Respond to support requests and customer inquiries
• Monitor usage patterns to enhance user experience
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for data at rest
• TLS/SSL encryption for data in transit
• Daily automated backups with off-site storage
• Role-based access controls for all staff
• Regular security audits and penetration testing

5. Data Sharing

We do not sell your personal data. We may share information only with:

• Service providers: Trusted third parties who assist in operating our platform (cloud hosting, payment processing, email delivery)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for the platform to function properly
• Analytics cookies: To understand how users interact with our platform
• Preference cookies: To remember your language and display settings

You can control cookie settings through your browser preferences.

7. Your Rights

You have the following rights regarding your personal data:

• Right to access the data we hold about you
• Right to correct inaccurate or incomplete data
• Right to delete your personal data ("right to be forgotten")
• Right to export your data in a portable format
• Right to opt out of marketing communications

To exercise these rights, contact us at privacy@elevenpos.online.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete or anonymize your data within 90 days, unless required to retain it for legal purposes.

9. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the platform. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns, contact our Data Protection team at privacy@elevenpos.online or write to us at: ElevenPOS, Dhaka, Bangladesh.